Terms of service

Terms of Service

Overview

This website is operated by The Heart of Nature Store. Throughout the site, the terms “we”, “us” and “our” refer to The Heart of Nature Store. We offer this website, including all information, tools and services available from this site to you, the user, on the condition that you accept all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions and policies referenced here or available by hyperlink. These Terms apply to all users of the site, including browsers, customers, merchants and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools added to the current store will also be subject to these Terms. We may update or change these Terms from time to time by posting a new version on this page. Your continued use of the website after any changes are posted constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the online e‑commerce platform that allows us to sell our products and services to you.

1. Online store terms

  • By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependants to use this site.

  • You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction in using the Service.

  • You must not transmit any worms, viruses or any code of a destructive nature.

  • A breach of any of these Terms may result in an immediate termination of your access to the Services.

2. General conditions

  • We reserve the right to refuse service to anyone, for any lawful reason, at any time.

  • You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks and changes to conform to technical requirements. Credit card information is always encrypted during transfer over networks.

  • You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without our express written permission.

  • Section headings in these Terms are for convenience only and do not limit or otherwise affect their meaning.

3. Accuracy and timeliness of information

  • We try to ensure that information on our site is accurate and up to date, but we do not guarantee that it is complete or current.

  • Any reliance on the material on this site is at your own risk.

  • We may modify the contents of this site at any time, but we are not obliged to update any information unless required by law.

4. Modifications to the service and prices

  • Prices for our products are subject to change without notice.

  • We reserve the right at any time to modify or discontinue the Service (or any part or content of it) without notice.

  • We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service, except as required by applicable consumer law.

5. Products or services

  • Certain products or services may be available exclusively online through the website and may have limited quantities. These products or services are subject to our Returns Policy.

  • We have made every effort to display as accurately as possible the colours and images of our products, but we cannot guarantee that your device’s display will be accurate.

  • We reserve the right to limit sales of our products or Services to any person, geographic region or jurisdiction, and to limit quantities of any products or services that we offer.

  • All product descriptions and prices are subject to change at any time without notice, and we reserve the right to discontinue any product at any time.

  • We do not warrant that the quality of any products, services or information purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected, save as required by your statutory rights.

6. Billing and account information

  • We reserve the right to refuse any order you place with us and may limit or cancel quantities purchased per person, per household or per order.

  • These restrictions may include orders placed under the same customer account or using the same billing and/or shipping address.

  • If we change or cancel an order, we may attempt to notify you using the contact details provided at the time of ordering.

  • You agree to provide current, complete and accurate purchase and account information for all purchases and to promptly update this information so we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

7. Optional tools

  • We may provide you with access to third‑party tools which we do not monitor or control.

  • You acknowledge that we provide access to such tools “as is” and “as available” without warranties of any kind, and we shall have no liability arising from or relating to your use of third‑party tools.

  • Any use by you of optional third‑party tools is entirely at your own risk, and you should ensure that you understand and accept the terms on which those tools are provided by the relevant third party.

8. Third‑party links

  • Certain content, products and services available via our Service may include materials from third parties.

  • Third‑party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third‑party sites and will not have any liability for any third‑party materials, products or services.

  • Complaints or concerns regarding third‑party products should be directed to the third party.

9. User comments, feedback and submissions

  • If you send us creative ideas, suggestions, proposals or other materials (collectively, “comments”), you agree that we may edit, copy, publish, distribute and otherwise use them in any medium, at any time, without restriction or obligation to you, unless we agree otherwise in writing.

  • We may, but are not obliged to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive or otherwise objectionable.

  • You agree that your comments will not violate any rights of any third party, and will not contain unlawful, abusive or obscene material or any malware.

10. Personal information

Your submission of personal information through the store is governed by our Privacy Policy, which is available on our website.

11. Errors, inaccuracies and omissions

  • Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times or availability.

  • We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time, including after you have submitted your order, as permitted by law.

12. Prohibited uses

You are prohibited from using the site or its content for any unlawful or unauthorised purpose, including (without limitation) to breach any laws, infringe intellectual property rights, harass or harm others, submit false or misleading information, upload malicious code, collect personal information without consent, spam, or interfere with security features of the Service. We reserve the right to terminate your use of the Service for any prohibited use.

13. Disclaimer and limitation of liability

Nothing in these Terms is intended to exclude or limit any rights you have under UK consumer law, including your rights in relation to faulty or misdescribed goods.

  • We do not guarantee that your use of the Service will be uninterrupted, timely, secure or error‑free.

  • The Service and all products provided through the Service are provided “as is” and “as available” except where we expressly state otherwise or where required by law.

  • To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special or consequential loss arising from your use of the Service or any products, and our total liability to you in respect of any loss shall be limited to the price paid for the product or service.

14. Indemnification

You agree to indemnify and hold harmless The Heart of Nature Store and our affiliates, partners, officers, directors, agents, contractors, suppliers and employees from any claim or demand, including reasonable legal fees, arising out of your breach of these Terms or your violation of any law or the rights of a third party, to the extent permitted by law.

15. Severability

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms, without affecting the validity of the remaining provisions.

16. Termination

These Terms remain effective unless and until terminated by you or us. You may terminate these Terms at any time by ceasing to use the site and notifying us where required. We may terminate this agreement at any time if you fail to comply with any term, and you will remain liable for all amounts due up to the date of termination.

17. Entire agreement

These Terms and any policies or rules posted on this site (including our Returns, Shipping and Privacy Policies) constitute the entire agreement between you and us regarding use of the Service, and supersede any prior agreements between you and us.

18. Governing law

These Terms and any separate agreements under which we provide you with Services are governed by and construed in accordance with the laws of England and Wales.

19. Changes to these Terms

You can review the most current version of the Terms of Service at any time on this page. We may update, change or replace any part of these Terms by posting changes here, and your continued use of the website after any changes are posted constitutes acceptance of those changes.

20. Contact information

Questions about these Terms of Service should be sent to: support@theheartofnature.co.uk