Frequently asked questions

We are so confident of our service that we are ready to guarantee your delivery within five working days from the time we receive your order. If we do not comply with this guarantee we will still send you your items as well as fully refund your order. Because we care!

Proper storage is crucial for maintaining the freshness of our products. Thanks to MAP packaging, these products have a long shelf life, but their freshness diminishes once the packs are opened. To keep them as fresh as possible before opening, we recommend storing them in a dark, dry place. After opening, refrigerating and consuming our products within three days of opening is recommended for optimal freshness. Since our products don't rely on any additives or preservatives, proper storage is essential to minimize waste and ensure safety.

Yes, all our products, including slices and bars, are crafted without nuts, offering a safe and nut-free option for everyone to enjoy.

Yes, all our products are gluten-free. To label our products as "gluten-free," we must adhere strictly to the regulations outlined in Regulation (EU) No 828/2014. This includes ensuring that the product contains 20 parts per million (ppm) or less of gluten.

Our products are produced without the use of yeast or any other enhancers, ensuring they meet the needs of customers with specific dietary restrictions. While apple cider is used in the production process and naturally contains yeast, rigorous testing confirms that this yeast is absent in the final products.

Please choose your preferred shipping option during checkout. Enjoy Free Shipping with Royal Mail, on orders with value over £21.38. For any special or alternative shipping requirements, our customer support team is ready to assist.

We accept various payment methods, including store credits, credit/debit cards, PayPal, and other secure online payment gateways. You can choose your preferred payment option during the checkout process.

We are committed to providing you with an exceptional shopping experience and are always looking for ways to enhance your satisfaction.

After careful consideration, we have decided to transition our return and exchange process to using store credits instead of issuing refunds. We believe this change will not only simplify the process but also create a more positive and engaging shopping experience for you. By using store credits, you can seamlessly apply the value of your return or exchange toward future purchases, allowing you to continue enjoying the quality and variety of products we offer.

Please use our contact form, available in the Contact Us section. Alternatively you could contact us using the contact options below:

- direct email: store@theheartofnature.co.uk

- WA Business: +44 7377926321